Our Delivery Services
As a family-owned business, we are committed to supporting the lockdown period to safeguard the health of customers, our team, and New Zealand. Contactless deliveries, using updated protocol, will continue to take place.āÆ
Auckland Regions – Alert-Level 3 āÆ
During Alert-Level 3, During Alert-Level 3, we can offer safe collection from our nationwide stores. All small appliance and microwave deliveries are contactless and will be left at your door or designated spot. In the case of oversized deliveries, we will coordinate directly with you to ensure there’s always a 2-metre distance between you and our delivery team.
The rest of the country – Alert Level 2
All out of Auckland stores are now open. Our team is following updated protocol to both you and us safe. In-store we ask for customers to look after our staff by: keeping 2m apart from our team and other customers, wear a face covering inside and scan in at the door before entering. Our delivery team will continue to use updated protocol to keep both you and us safe.
- Our delivery team is taking all steps necessary to provide a safe delivery process:āÆ
- Wearing PPE GearāÆ
- Regular sanitising and hand washingāÆāÆ
- Contact tracingāÆāÆ
- Maintaining a 2-metre distance between the customer and delivery teamāÆ
Due to international stock pressure orders may take longer than normal to be delivered. In order to ensure you have the most up-to-date information at hand when making your purchase decision we have updated our availability messaging per product, the descriptions are as follows:
Available to buy - These items are available from our supplier. Once an order is placed we will confirm the ETA. Given the current demand and your physical location this may be additional to the 3-5 business days we typically expect.
Stock Readily Available - These items are physically in stock at our warehouses and will be dispatched once an order has been received
Back order - These items are still available for purchase and you will be allocated an item from the next shipment. Where possible we have included the ETA date. If you are concerned or wish to seek greater detail please contact our sales team or chat with us now
Pre-Order - These items are available for purchase from the first shipment, where possible we have included the ETA date. If you are concerned or wish to seek greater detail please contact our sales team or chat with us now
Rest assured the team at Kitchen Things are tirelessly working to get your orders to you as soon as possible. We apologise for any inconvenience this has caused and are working to speed this process up for all our customers.
If you are at all concerned about receiving your order please call us on 0800 002 120 or chat with us now.
Rest assured the team at Kitchen Things are tirelessly working to get your orders to you as soon as possible. We apologise for any inconvenience this has caused and are working to speed this process up for all our customers.
If you are at all concerned about receiving your order please call us on 0800 002 120 or chat with us now.
Kitchen Things offers fast and reliable delivery straight to your door! Our trustworthy team can deliver your order to almost any New Zealand home or business, and we work hard to make sure the process is stress-free and easy for you.
These are general delivery services offered via Kitchen Things. For purchases of appliances from the following brands please refer to the individual brand sections NEFF Miele Gaggenau. We offer metro and rural delivery services. To find out whether your address is metro or rural, enter your postcode below.
We offer metro and rural delivery services. To find out whether your address is metro or rural, enter your postcode below.
Metro areas: Auckland, Wellington, Christchurch, Whangarei, Hamilton, Wanganui, Rotorua, New Plymouth, Tauranga, Napier and Hastings, Palmerston North, Masterton, Greymouth, Hokitika, Dunedin, Timaru, Invercargill, Queenstown, Blenheim.
Nationwide Small Appliance Delivery - $15
Nationwide Small Appliance deliveries are available Monday to Friday. We will call you to confirm your delivery details once your order had been received and processed.
Delivery Overview:
3 to 5 day delivery timeframe
Small Appliances include: Kettles, Toasters, Blenders, Stand Mixers, Small Appliance Packages, Benchtop Coffee
Machines and Accessories
Nationwide Microwave Delivery - $15
Nationwide Microwave deliveries are available Monday to Friday. We will call you to confirm your delivery details once your order had been received and processed.
Delivery Overview:
3 to 5 day delivery timeframe
Includes Benchtop & Convection Microwaves. Does not include Built-in Microwaves
Metro Delivery Only - $89
Metro deliveries are available Monday to Friday. We will call you to confirm your delivery details once your order had been received and processed.
Delivery Overview:
Some metro areas can be significantly faster but please plan on 3-5 Business Day Delivery timeframe
Metro Laundry Delivery and Installation - $149
Metro Laundry Delivery & Installation are available Monday to Friday. We will call you to confirm your delivery details once your order had been received and processed.
Delivery Overview:
Some metro areas can be significantly faster but please plan on 3-5 Business Day Delivery timeframe
Removal of packaging of your new appliance
Removal of old, existing product
Connection of washing machines and dryers to existing plumbing and electrical sources*
Metro Kitchen Delivery and Installation - $199
Metro Kitchen Delivery & Installation are available Monday to Friday. We will call you to confirm your delivery details once your order had been received and processed.
Delivery Overview:
Some metro areas can be significantly faster but please plan on 3-5 Business Day Delivery timeframe
Removal of packaging of your new appliance
Removal of old, existing product
Installation of dishwashers and ice and water refrigerators which require connection to water supplies*
Multiple Product Delivery and Installation - $249 (excluding gas)
Multiple Product Delivery and Installation is available Monday to Friday. We will call you to confirm your delivery details once your order had been received and processed.
Delivery Overview:
Some metro areas can be significantly faster but please plan on 3-5 Business Day Delivery timeframe
Removal of packaging of your new appliance
Removal of old, existing product
Installation of washing machines, dryers, dishwashers and ice and water refrigerators which require connection to water supplies*
Metro Gas Product Delivery and Installation - $549
Gas Product Delivery and Installation is available Monday to Friday. We will call you to confirm your delivery details once your order had been received and processed.
Delivery Overview:
Some metro areas can be significantly faster but please plan on 3-5 Business Day Delivery timeframe
Removal of packaging of your new appliance
Removal of old, existing product
Installation of appliances which require connection to gas
Additional costs may occur, subject to gas compliance.
Rural Delivery - $89
Rural delivery is available Monday to Friday. We will call you to confirm your delivery details once your order had been received and processed.
Delivery Overview:
3 to 5 day delivery timeframe
Does not apply to Stewart Island, Chatham Islands, and Great Barrier Island
Rural delivery does not include connection or installation options
Delivery Conditions
Kitchen Things deliver to metro and rural areas in the North and South Island excluding Great Barrier Island, Chatham Islands, and Stewart Island. For any other locations, please contact us at contactus@kitchenthings.co.nz
There must be clear access to get the product into its installation location. Stairs, narrow doorways, hallways location of other furniture should be noted.
On the morning of your delivery, you will be contacted by our delivery agents.
If you are unsure whether your delivery address is metro or rural, you estimate your order delivery cost by entering your post code on the My Cart page.
Delivery price is confirmed prior to payment.
*Installation of any appliance does not include the supply and/or installation of semi or fully integrated cabinetry.
Connection
Connection of appliances is available using our Metro Kitchen and Laundry delivery services. Currently, Installation is only available in metro areas.
Kitchen Things has a New Zealand wide network of qualified technicians who work closely with our team. For more information on how to organize installation for your new appliances, please contact contactus@kitchenthings.co.nz or use the chat function on our website.
Order Confirmation
When you have completed your online purchase, you will receive an e-mail confirmation outlining your order. You can expect a call from our customer services team to discuss your order and confirm any required details for delivery.
To keep you informed about the delivery process, you will also receive an invoice when your order has reached our warehouse.
Frequently Asked Questions
How do I know when my order will be delivered?
The customer services team at Kitchen Things will be in touch following your order placement to organise the best possible date of delivery. Our team will work hard to ensure that your delivery is as convenient as possible.
What if I am not at home when my order is delivered?
What if I am not at home when my order is delivered?
What should I do if my delivery information changes?
The customer services team at Kitchen Things will be in touch following your order placement to organise the best possible date of delivery. Our team will work hard to ensure that your delivery is as convenient as possible.
Can I collect my order from my nearest store?
The customer services team at Kitchen Things will be in touch following your order placement to organise the best possible date of delivery. Our team will work hard to ensure that your delivery is as convenient as possible.
If I buy two items will I be charged delivery twice?
The customer services team at Kitchen Things will be in touch following your order placement to organise the best possible date of delivery. Our team will work hard to ensure that your delivery is as convenient as possible.
What if I have questions regarding my delivery?
The customer services team at Kitchen Things will be in touch following your order placement to organise the best possible date of delivery. Our team will work hard to ensure that your delivery is as convenient as possible.
Can I contact the web sales team directly?
The customer services team at Kitchen Things will be in touch following your order placement to organise the best possible date of delivery. Our team will work hard to ensure that your delivery is as convenient as possible.
NEFF Delivery
NEFF offer free delivery within New Zealand however delivery charges may apply to non-standard deliveries, for more information visit www.neff.co.nz/conditions-of-sale or contact your local Kitchen Things store for information about non-standard delivery fees.
Miele Delivery
Miele will distribute the product/s to any location within New Zealand as specified in the order confirmation. A delivery charge of $12 will apply to any Miele Online Shop order under $95.
Online orders over $95 for Auckland, Wellington and Christchurch will be despatched free of charge. Please allow 4-5 working days for delivery, add 2 working days for delivery outside metropolitan areas.
A $65 delivery fee will apply to all non-metropolitan major domestic appliance orders and these deliveries will be a door to door, street level service.
Miele will use reasonable commercial endeavours to distribute the product/s within specified time periods. If Miele is unable to deliver the product/s (by reason of inventory shortage, transportation difficulties or otherwise), it will use reasonable commercial endeavours to do so within a reasonable period after the specified time period.
Miele is not liable for failed deliveries as a result of the supply of incorrect or inaccurate address details. Should Miele be required for whatever reason to re-distribute a product, a re-redistribution fee will be payable to Miele prior to the re-distribution of the product/s.
Gaggenau Delivery
Gaggenau offer free delivery within New Zealand however delivery charges may apply to non-standard deliveries, for more information visit www2.bsh-connect.com/nz/sales-terms-and-conditions or contact your local Kitchen Things store for information about non-standard delivery fees.