Delivery & Returns

Our Delivery Services

Kitchen Things products are available for delivery across all regions of New Zealand, in collaboration with Jones Services. Our team ensures a smooth process all the way from choosing your appliance solutions to delivery, stress-free installation and ongoing maintenance. 

 

Our delivery team is proud to offer exceptional customer service nationwide. With us, your premium appliance purchases are in safe, capable hands.

Premium appliance availability in NZ

Due to international stock pressure, some appliance deliveries may take longer than usual. To ensure you have the most up-to-date information while making your Kitchen Things purchase decisions, we have added availability indicators to each of our products online.

Stock Available

This product is in stock at our warehouse, or our supplier’s warehouse, and is ready to ship to you.

Available to Order

These items are currently available from our suppliers. Once an order is placed we will confirm your exact delivery date.

Pre-Order

These items are available for purchase from a scheduled shipment. If you would like to know more about pre-orders please contact our sales team or chat with us now.

On-order

If you purchase these items, you will be allocated a product from the next shipment into New Zealand. If you would like to know more about back orders please contact our sales team or chat with us now.

·  Auckland

·  Wellington

·  Christchurch

·  Whangarei

·  Hamilton

·  Whanganui

·  Rotorua

·  New Plymouth

·  Tauranga

·  Hastings

 

·  Napier

·  Palmerston North

·  Masterton

·  Greymouth

·  Hokitika

·  Dunedin

·  Timaru

·  Invercargill

·  Queenstown

·  Blenheim

Kitchen Things delivery options and services

Our delivery team always acts in accordance with current public health measures and Covid-19 protocols. Contactless delivery and Click & Collect services are available; contact us to learn more.

 

Kitchen Things offers metro and rural delivery services New Zealand-wide.

Metro delivery areas listed below, typically any address within 25km of one of our stores: 

All delivery prices are in NZD.


Once you have ordered your appliance, we will contact you to confirm delivery and installation dates, times and locations. 

Small benchtop appliances

Nationwide Small Appliance Delivery - $18.00

·   Available: Monday – Friday

·   Delivery timeframe: 3-5 business days

·   Small Appliances include: Kettles, Toasters, Blenders, Stand Mixers, Small Appliance Packages, Benchtop Coffee Machines and Accessories

 

Nationwide Microwave Delivery - $60.00

·   Available: Monday – Friday

·   Delivery timeframe: 3-5 business days

·   Includes Benchtop and Convection Microwaves. Does not include Built-in Microwaves.

 

Domestic appliances

Metro Delivery Only - $109.00

·   Available: Monday – Friday

·   Delivery timeframe: 1-5 business days

 

Metro Delivery Only (Large Appliances) - $129.00

·   Available: Monday – Friday

·   Delivery timeframe: 1-5 business days

·   Includes Refrigerators larger than 400L, Freestanding Cookers and Wall ovens larger than 90cm

 

Metro Laundry Appliance Delivery and Installation - $149.00

·   Available: Monday – Friday

·   Delivery timeframe: 1-5 business days

·   Includes removal of packaging of your new appliance

·   Includes installation and connection of washing machines and dryers to existing plumbing and electrical sources by qualified technicians*

 

 Metro Kitchen Appliance Delivery and Installation - $199.00

·   Available: Monday – Friday

·   Delivery timeframe: 1-5 business days

·   Includes removal of packaging of your new appliance

·   Includes installation and connection of dishwashers, ovens, cooktops, refrigerators and freezers to existing electrical sources and water supplies by qualified technicians*

 

  Metro Multiple Appliance Delivery and Installation - $249.00 (excluding gas)

·   Available: Monday – Friday

·   Delivery timeframe: 1-5 business days

·   Includes removal of packaging of your new appliances

·   Includes installation and connection of appliances to existing electrical sources and water supplies by qualified technicians*

 

 Metro Gas Appliance Delivery and Installation - $549.00

·   Available: Monday – Friday

·   Delivery timeframe: 1-5 business days

·   Includes removal of packaging of your new appliance

·   Includes installation and connection of appliances requiring a connection to gas. Additional costs may be incurred subject to gas compliance.

 

Rural Appliance Delivery - $139.00

·   Available: Monday – Friday

·   Delivery timeframe: 3-5 business days

·   Does not include installation or connection costs. Contact us for pricing of these services for rural areas.

·   Does not apply to Stewart Island, Chatham Islands or Great Barrier Island.

 

Product Removals

At the same time as delivering your new appliance, we are able to remove your old applainces, with cost varying between $30 - $60 depending on the size of your old appliance.

Please email through any additional details or include it in your order notes and we will arrange this alongside your delivery. 

 

Unpack, Placement and Disposal of Packaging - $20.00

·   Unpacking, placement of appliance and appropriate recycling and disposal of the cardboard, polystyrene and other packaging. 

 

Product Removal (Small) - $30.00

·   Removal of old appliance for recycling & disposal

Product Removal (Large) - $60.00

·   Removal of old appliance for recycling & disposal

·   Large Appliances are - Refrigerators larger than 400L, Freestanding Cookers and Wall ovens larger than 90cm

 

Difficult Access Surcharge (For installs) - $99.00

·  There must be clear access to move the product into its installation location.

·  Stairs, narrow doorways, hallways and locations of other furniture should be noted on your order.

·  Failure to note of any difficult access will result in this surcharge.

 

Delivery price is confirmed prior to payment.

*Installation of any appliance does not include the supply and/or installation of semi or fully integrated cabinetry or rangehoods.


Order Confirmation

When you have completed your purchase, you will receive an email confirmation with your order details. Our customer services team will contact you to discuss your order and confirm any required details for delivery.


Do you have questions about our delivery services? Here’s how to get in touch.

Free Metro Delivery*

Free Metro delivery is generally defined as the metropolitan area of the following cities, within normal metro postcodes in New Zealand: Auckland, Wellington, and Christchurch. But be sure to click the links below to find out more about each brands delivery offering, or talk to our team for more information.

 

NEFF Appliance Delivery

NEFF offers free or discounted delivery of their appliances from Kitchen Things within New Zealand. Learn more here.

 

Miele Appliance Delivery

Miele offers free or discounted delivery of their appliances from Kitchen Things within New Zealand. Learn more here.


Gaggenau Appliance Delivery

Gaggenau offers free delivery of their appliances from Kitchen Things within New Zealand.  Delivery charges may apply to non-standard orders. Learn more here.

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