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The Jones Family Story

Many years ago, our Chairman, Mark Jones, had a vision to create an appliance company based on European appliances that could pass from generation to generation.

The Jones Family Business is a company that is modelled on successful family businesses around the world, centred around family and with family values at its heart. Over the last thirty years the family is proud to have pioneered many appliances that we now take for granted in most kitchens and laundries in our homes. Mark has seen the kitchen progress from behind the back door to now being the central hub of the home and the trend progress from taking your friends to a restaurant for a special occasion to now entertaining in your home.

From Generation to Generation

Mark is joined by his two daughters, Rachel; Executive Director of the Jones Family Business who has worked alongside Mark for many years, and Melissa, on the Advisory Board. With our values at our heart, the Jones Family business is committed to provide quality appliances and service for the life of the appliance from our family to yours.

Today, research has shown that New Zealand consumers are well informed of world trends and now expect to be able to purchase those same premium appliances they are used to seeing overseas in international magazines or on line in New Zealand. With a commitment to quality, the Jones Family is also investing in Customer Service and Appliance Repairs infrastructure to provide the best possible experience for our customers not just in our stores but also in after sales service support.

With this insight, the Jones Family Business is dedicated to not only providing our customers with the opportunity to purchase in the main premium European appliances, but to deliver them, install them and service those products for their entire lifetime. This vision is a truly dedicated service that sets the Jones Family Business apart in New Zealand from any other appliance business.

Making the Difference

From Mark’s original vision, to create a Family Business that could be passed from generation to generation, he has developed a business where we are all striving to put family at our heart and provide our customers with a unique, effortless and enjoyable experience when they are investing in their homes.

Our Jones Family Business values are:

FAMILY - We believe in treating people like family; with respect, trust and honesty.

INTEGRITY - We stand behind our promises and will deliver on what we say we will do.

LONGEVITY - We are here for the long term and strive to provide quality products, service and relationships, with a commitment to provide solutions – for future generations.

INNOVATION - We are committed to pioneering the delivery of world class leading technology, products and service for New Zealand.

JOURNEY - We want to make the experience as effortless and enjoyable as possible, and are here to help guide, educate and provide support every step of the way.

For more information, see The Jones Family Business website


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