Service Request

Book a Service Request with Jones Services

- Own Your Journey with Kitchen Things
- Real People, Real Service
- Nationwide Services
- Over 200,000 Spare Parts
- Expert Service Team
- Safe Contactless delivery for you and your family available

Our Process

Step 1: Submit the form below or on the website

Simply fill out our service request form below or on the website here describing the fault of the appliance you need serviced, you can also attach a photo of a fault

Step 2: We'll contact you

Someone from our friendly team will be in touch to collect a bit more information about your appliance and to arrange the convenient time for you to complete the job.

Step 3: You're Done

Leave it up to us! Our skilled team will be in touch to ensure your appliances are back up and running in no time.

Brands We Service

Own Your Journey with Kitchen Things

When you work with Kitchen Things, you own your entire purchase journey. We stand behind our personally selected products and offers after purchase services for your appliances ranging from advice, design, delivery, installation, right through to servicing and maintenance with our dedicated service arm, Jones Services.

Own Your Journey with Kitchen Things

Our extensive spare parts warehouse is fully equipped to help you with almost any service need. With over 200,000 spare parts from a variety of brands including Asko, Baumatic, Classique, Nouveau, Smeg, Applico and Whirlpool, after sales care of your appliances is as easy as logging a service request now.

Real People, Real Service

Our dedicated New Zealand based after sales care team is ready to help you. It is important to us that you can call and speak with a real person based right here in New Zealand who can offer you the best personalized advice and service. Call us now on 0800 555 033.

Expert Service Team

The Jones Services team is ready to help you with any of your appliance servicing requirements. Our team of highly trained and skilled service technicians service a range of appliance brands both inside and outside of warranty. Log a service request today and let Jones Services get your appliances back in perfect working order.

Nationwide Services

With our fleet of Jones Services vans and trucks all across New Zealand, we provide a complete nationwide service offering. The Jones Services team can service your appliances in your home or in our dedicated service warehouse and will always deliver the best results possible.

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